Service Manager

Agencja Pracy    Hays Poland Sp. z o.o. , Katowice

Service Manager Miejsce pracy: Katowice (śląskie) Nr ref.: 1098762 Branża: - Informatyka/Administracja - Informatyka/Programowanie - Projektowanie/Wdrażanie
Your new company
For our Client, well-recognised American company located in Katowice, we are currently looking for a person interested in the role of Service Manager.

Your new role
Working on this position you will act as a contact for Sales/Account managers regarding the Software Maintenance and Support offering, you will also deliver input in pre-sales/review sessions, act as Escalation manager during critical escalations ensuring progress and clear communications as well as be responsible for reporting on tickets and pre-sales activities, Financials, forecast, operational issues, resourcing, (continuous) improvement plans etc.

What you'll need to succeed
As a successful Candidate you need to possess at least 5 years of team management experience in software delivery/software maintenance & support, experience in Pre-Sales/Business Development as well as Project Management. Client facing, communication and problem solving skills are also required from you. Excellent English is a must. If you have technical background in Quality Assurance/Software Development, experience in Agile/Scrum and project management-related certificates, it will be considered as your additional asset.

What you'll get in return
Our Client offers the possibility of working in a dynamic, global organization, international assignments and projects as well as benefit package including private medical care with family option, life and accident insurance and Multisport card.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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