Oferta pracy w firmie
, Kraków
Support Analyst/ 4800zl - do negocjacji (zaleznie od doswiadczenia)
Witam!
Nazywam sie Mariola. Reprezentuje firme (Blackapple Solutions) BSL. Zajmujemy sie rekrutacja konsultantow IT.
Ponizej przedstawiam wymagania naszego klienta do roli Support Analyst.
Jesli jest Pan/i zainteresowany/a oferta, prosze o przeslanie CV w jezyku angielskim na adres
mariola@blackapple-solutions.co.uk oraz o podanie informacji w jakim treminie jest Pan/i dostepny/a, aby rozpoczac prace.
Your job will involve: Application Support
• A proven ability to support a 24x7 global trading system
• A demonstrated ability to deliver application support within set targets or SLAs
• Contributing to the resolution of all major outages across the Production environment
• Supporting complex, distributed, multi-tiered trading applications
• Supporting complex eCommerce Web hosting infrastructure, including networks, DMZ's, firewalls, and Web / application servers with strict security requirements
• Working as part of a technical support team in an ITIL environment
• Participating in disaster recovery exercises
• Using metrics data to identify common problems and performing root cause analysis to aid problem
resolution
• Working knowledge of Agile / Scrum development techniques
• Experience of working closely with Agile development teams
• Experience with Remedy or other helpdesk / Service Management tools
• Knowledge of one more of the following technologies: Oracle, Java, Rich Internet Applications
• Balancing the requirements of daily support issues while keeping abreast of future developments and
enhancements that will impact services
• Knowledge of change and release management best practises
• Working closely with application development teams and business groups
Quality
• Maintaining standards and ensuring that they adhered to, as well as proactively trying to add to these standards whenever possible
• Working proactively and cooperatively to increase the capabilities of the support team.
Requirements:
• Experience of supporting eCommerce applications
• Experience of supporting eCommerce Web hosting infrastructure, including networks, DMZ's, firewalls, and Web / application servers
• Experience of providing first- and second-line support and managing escalations to development teams
• Experience of meeting and exceeding aggressive SLA and system availability targets
• Experience of ITIL Service Management
• Strong analytical skills and the ability to contribute to improvements in system availability and aid problem resolution
• Working knowledge of SQL and RDBMS databases
• Ability to navigate around Unix / Linux environments
• Experience of working in an Agile environment
• Quick learner
• Ability to prioritise and organise
• Results driven – able to deliver good quality accurate solutions to tight timescales
• Conscientious – always give 100% to tasks assigned
• Versatile – able to multi-task
• Team player – must be able to work and participate within a large professional team
• Professional – expect to work the hours the job demands
• Excellent communication skills
• Strong problem solving skills
Nazywam sie Mariola. Reprezentuje firme (Blackapple Solutions) BSL. Zajmujemy sie rekrutacja konsultantow IT.
Ponizej przedstawiam wymagania naszego klienta do roli Support Analyst.
Jesli jest Pan/i zainteresowany/a oferta, prosze o przeslanie CV w jezyku angielskim na adres
mariola@blackapple-solutions.co.uk oraz o podanie informacji w jakim treminie jest Pan/i dostepny/a, aby rozpoczac prace.
Your job will involve: Application Support
• A proven ability to support a 24x7 global trading system
• A demonstrated ability to deliver application support within set targets or SLAs
• Contributing to the resolution of all major outages across the Production environment
• Supporting complex, distributed, multi-tiered trading applications
• Supporting complex eCommerce Web hosting infrastructure, including networks, DMZ's, firewalls, and Web / application servers with strict security requirements
• Working as part of a technical support team in an ITIL environment
• Participating in disaster recovery exercises
• Using metrics data to identify common problems and performing root cause analysis to aid problem
resolution
• Working knowledge of Agile / Scrum development techniques
• Experience of working closely with Agile development teams
• Experience with Remedy or other helpdesk / Service Management tools
• Knowledge of one more of the following technologies: Oracle, Java, Rich Internet Applications
• Balancing the requirements of daily support issues while keeping abreast of future developments and
enhancements that will impact services
• Knowledge of change and release management best practises
• Working closely with application development teams and business groups
Quality
• Maintaining standards and ensuring that they adhered to, as well as proactively trying to add to these standards whenever possible
• Working proactively and cooperatively to increase the capabilities of the support team.
Requirements:
• Experience of supporting eCommerce applications
• Experience of supporting eCommerce Web hosting infrastructure, including networks, DMZ's, firewalls, and Web / application servers
• Experience of providing first- and second-line support and managing escalations to development teams
• Experience of meeting and exceeding aggressive SLA and system availability targets
• Experience of ITIL Service Management
• Strong analytical skills and the ability to contribute to improvements in system availability and aid problem resolution
• Working knowledge of SQL and RDBMS databases
• Ability to navigate around Unix / Linux environments
• Experience of working in an Agile environment
• Quick learner
• Ability to prioritise and organise
• Results driven – able to deliver good quality accurate solutions to tight timescales
• Conscientious – always give 100% to tasks assigned
• Versatile – able to multi-task
• Team player – must be able to work and participate within a large professional team
• Professional – expect to work the hours the job demands
• Excellent communication skills
• Strong problem solving skills
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