Oferta pracy w firmie
, Kraków
Operations Manager 15000 - 17000 PLN BRUTTO
Witam!
Nazywam sie Mariola. Reprezentuje firme (Blackapple Solutions) BSL. Zajmujemy sie rekrutacja konsultantow IT.
Ponizej przedstawiam wymagania naszego klienta do roli Operations Manager.
Jesli jest Pan/i zainteresowany/a oferta, prosze o przeslanie CV w jezyku angielskim na adres
mariola@blackapple-solutions.co.uk oraz o podanie informacji w jakim treminie jest Pan/i dostepny/a, aby rozpoczac prace.
The Service Line function with the End User Computer SBU is focused on the delivery of EUC services to customers, with the Regional Service Line Manager as the key interface between the customer, the customer focused delivery teams and the rest of the HCL organisation. The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners.
The primary objectives of the role are
- Responsible for long-term service improvements, definition of SoWs and transition activities
- Transition and stabilize new accounts through Due Diligence and Service Transition to hand-over to the SDM in BAU
- Own escalations with respect to overall and long-term issues with delivery, quality or performance
- Coaching and long-term development of resources to achieve business objectives (training focus on service line skills)
- Resource planning to ensure future accounts and transitions are correctly staffed
- Implement HCL standard operational procedures. Working closely with delivery teams, Implement standard best practice in target accounts to deliver consistent service delivery and exception customer satisfaction
- Build strong and lasting relationships with internal and external customers, and key delivery partners by meeting with then on a regular basis to listen to their needs and concerns, to discuss our service roadmaps and evangelise HCL capability
- Reduce the cost of delivery by standardisation of Service Delivery processes and technology solutions
- For assigned projects ensure successful execution of Due Diligence and Transition to BAU
- Manage projects of significant complexity to transform the IT landscape
REQUIREMENTS
- Willingness to travel extensively within Europe and occasionally to the US, India or ASPAC, typically 60% of working time
- Strong technical project management capabilities, especially leadership of complex and time sensitive transformational projects
- Ability to speak at least one of French, Germany or Italian, in addition to English
- Practical experience of EUC Service Delivery processes and frameworks.
- Experience of pre-sales, due-diligence and transition projects.
Nazywam sie Mariola. Reprezentuje firme (Blackapple Solutions) BSL. Zajmujemy sie rekrutacja konsultantow IT.
Ponizej przedstawiam wymagania naszego klienta do roli Operations Manager.
Jesli jest Pan/i zainteresowany/a oferta, prosze o przeslanie CV w jezyku angielskim na adres
mariola@blackapple-solutions.co.uk oraz o podanie informacji w jakim treminie jest Pan/i dostepny/a, aby rozpoczac prace.
The Service Line function with the End User Computer SBU is focused on the delivery of EUC services to customers, with the Regional Service Line Manager as the key interface between the customer, the customer focused delivery teams and the rest of the HCL organisation. The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners.
The primary objectives of the role are
- Responsible for long-term service improvements, definition of SoWs and transition activities
- Transition and stabilize new accounts through Due Diligence and Service Transition to hand-over to the SDM in BAU
- Own escalations with respect to overall and long-term issues with delivery, quality or performance
- Coaching and long-term development of resources to achieve business objectives (training focus on service line skills)
- Resource planning to ensure future accounts and transitions are correctly staffed
- Implement HCL standard operational procedures. Working closely with delivery teams, Implement standard best practice in target accounts to deliver consistent service delivery and exception customer satisfaction
- Build strong and lasting relationships with internal and external customers, and key delivery partners by meeting with then on a regular basis to listen to their needs and concerns, to discuss our service roadmaps and evangelise HCL capability
- Reduce the cost of delivery by standardisation of Service Delivery processes and technology solutions
- For assigned projects ensure successful execution of Due Diligence and Transition to BAU
- Manage projects of significant complexity to transform the IT landscape
REQUIREMENTS
- Willingness to travel extensively within Europe and occasionally to the US, India or ASPAC, typically 60% of working time
- Strong technical project management capabilities, especially leadership of complex and time sensitive transformational projects
- Ability to speak at least one of French, Germany or Italian, in addition to English
- Practical experience of EUC Service Delivery processes and frameworks.
- Experience of pre-sales, due-diligence and transition projects.
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