Oferta pracy w firmie
, Wrocław
End User Support Middle/English language
Witam serdecznie!
Nazywam sie Mariola Kuleszo. Reprezentuje firme Blackapple Solutions.
Ponizej przedstawiam opis stanowiska End User Support Middle/English Language dla naszego klienta we Wroclawiu.
Wynagrodzenie: 4000 PLN BRUTTO/miesiac
Assignment Description:
Assignment Description Office Phone Support – remote support of office end users (Windows, MsOffice, Outlook, Passwords, Virtual Collaboration Tools, Print, other COTS applicators)
User Authorization Support
Planned Start Date: 01/08/2011
Planned End Date: 31-01-2012
Possible Continuation
Role Requirements: HelpDesk Front Middle
Technical Competences:
Microsoft environment knowledge
Understanding of networking principals
Analytical ability to troubleshoot complex incidents
Service description:
Answer phone calls from end users and resolve incidents.
Register and track all incoming incidents and questions in a Case Management Tool.
Close in-call or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
Other duties as assigned by management.
Interpersonal Competences:
Excellent Customer service skills.
Excellent written and oral communication skills in required languages.
Strong interpersonal skills.
Desire to learn and be part of a team.
Language Competences:
English – minimum B2 level.
Knowledge of French language appreciated.
Jesli jest Pan/i zainteresowany/a powyzszym stanowiskiem, bardzo prosze o wyslanie swojego CV w jezyku ANGIELSKIM oraz podanie TERMINU PANSTWA DOSTEPNOSCI na adres mariola@blackapple-solutions.co.uk
Nazywam sie Mariola Kuleszo. Reprezentuje firme Blackapple Solutions.
Ponizej przedstawiam opis stanowiska End User Support Middle/English Language dla naszego klienta we Wroclawiu.
Wynagrodzenie: 4000 PLN BRUTTO/miesiac
Assignment Description:
Assignment Description Office Phone Support – remote support of office end users (Windows, MsOffice, Outlook, Passwords, Virtual Collaboration Tools, Print, other COTS applicators)
User Authorization Support
Planned Start Date: 01/08/2011
Planned End Date: 31-01-2012
Possible Continuation
Role Requirements: HelpDesk Front Middle
Technical Competences:
Microsoft environment knowledge
Understanding of networking principals
Analytical ability to troubleshoot complex incidents
Service description:
Answer phone calls from end users and resolve incidents.
Register and track all incoming incidents and questions in a Case Management Tool.
Close in-call or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
Other duties as assigned by management.
Interpersonal Competences:
Excellent Customer service skills.
Excellent written and oral communication skills in required languages.
Strong interpersonal skills.
Desire to learn and be part of a team.
Language Competences:
English – minimum B2 level.
Knowledge of French language appreciated.
Jesli jest Pan/i zainteresowany/a powyzszym stanowiskiem, bardzo prosze o wyslanie swojego CV w jezyku ANGIELSKIM oraz podanie TERMINU PANSTWA DOSTEPNOSCI na adres mariola@blackapple-solutions.co.uk
Aplikuj na to stanowisko - BEZ REJESTRACJI
Czy to ogłoszenie jest prawidłowe? Zgłoś do moderacji
Zainteresowalo Cie to ogloszenie?Poleć znajomemu
Udostepnij
