Oferta pracy w firmie
, Kraków
Customer Service Advisor English Speaker
For our Client - international ITO Centre, we are looking for people who are ready to take a position of Customer Service Advisor English Speaker (shift work)
Job Description:
-undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact
-accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages
-proactive flagging incidents where no knowledge solution was found
-meeting or exceeding the level of Service when responding to all incoming incidents
-accurate and timely hand off to other resolving teams
Requirements:
-excellent English language skills both verbal and written
-excellent verbal and written communication skills
-professional telephone manner
-basic experience in Windows NT/2000/XP, MS Office, MS based applications
-basic technical support experience an advantage but not necessary
-flexible, well-motivated team player, ability to work under pressure
-willingness to work in shifts (24/7)
Benefits:
-professional development in a dynamic, growing business.
-competitive salary with attractive benefit package.
-free private medical care
-multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
-tickets to cinemas and theatres
-additional life insurance
-participation in prestigious international projects.
-excellent working atmosphere
Send us your CV today, so that we could contact with you promptly!
If you are interested in this job position, please send us your resume in English with reference number (6-10-17216/PI) in the subject of mail on the following address: krakow@grafton.pl
Job Description:
-undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact
-accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages
-proactive flagging incidents where no knowledge solution was found
-meeting or exceeding the level of Service when responding to all incoming incidents
-accurate and timely hand off to other resolving teams
Requirements:
-excellent English language skills both verbal and written
-excellent verbal and written communication skills
-professional telephone manner
-basic experience in Windows NT/2000/XP, MS Office, MS based applications
-basic technical support experience an advantage but not necessary
-flexible, well-motivated team player, ability to work under pressure
-willingness to work in shifts (24/7)
Benefits:
-professional development in a dynamic, growing business.
-competitive salary with attractive benefit package.
-free private medical care
-multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
-tickets to cinemas and theatres
-additional life insurance
-participation in prestigious international projects.
-excellent working atmosphere
Send us your CV today, so that we could contact with you promptly!
If you are interested in this job position, please send us your resume in English with reference number (6-10-17216/PI) in the subject of mail on the following address: krakow@grafton.pl
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