Oferta pracy w firmie
, Wrocław
Support Technician Junior
Witam serdecznie!
Nazywam sie Mariola.
Reprezentuje firme Blackapple Solutions ( www.blackapple-solutions.com ).
Zajmujemy sie rekrutacja konsultantow IT.
Ponizej przedstawiam role dla naszego klienta we Wroclawiu.
Support Technician Junior/User Authorization Support
Assignment Description:
Logical user administration (access rights management) according to the security rules.
Handling cases according to workflows defined in case management tools
Resolving requests received from customers or transferred from Helpdesks and other support teams
Escalating cases to other support functions when necessary
Documenting solutions and develops instructions within user authorization
Role Requirements:
Support Technician Junior
Technical Competences:
Microsoft environment knowledge
Analytical ability to troubleshoot complex incidents
Knowledge of support case management tools
Service description:
Track and register all incoming incidents and questions in a Case Management Tool, Access Rights Management Tool and Functional Mailbox.
Resolve service requests by setting up required user ids, granting access rights to systems, applications, revoking access rights, deleting ids or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other user authorization administrators and other support personnel to meet Global KPI requirements.
Other duties as assigned by management
Interpersonal Competences:
Good analytical thinking
Good communication
Teamwork
Language Competences:
English – minimum B2 level
French – minimum B2 level (additional advantage, not absolutely required)
Estimated Service Volume: 40 hrs/week
Salary: 3500 - 5500 PLN BRUTTO (depending on experience)
Jesli jest Pan/i zainteresowany/a powyzsza rola prosze o przeslanie Pana/i CV w JEZYKU ANGIELSKIM oraz PODANIE TERMINU Pana/i DOSTEPNOSCI na adres
mariola@blackapple-solutions.co.uk
Nazywam sie Mariola.
Reprezentuje firme Blackapple Solutions ( www.blackapple-solutions.com ).
Zajmujemy sie rekrutacja konsultantow IT.
Ponizej przedstawiam role dla naszego klienta we Wroclawiu.
Support Technician Junior/User Authorization Support
Assignment Description:
Logical user administration (access rights management) according to the security rules.
Handling cases according to workflows defined in case management tools
Resolving requests received from customers or transferred from Helpdesks and other support teams
Escalating cases to other support functions when necessary
Documenting solutions and develops instructions within user authorization
Role Requirements:
Support Technician Junior
Technical Competences:
Microsoft environment knowledge
Analytical ability to troubleshoot complex incidents
Knowledge of support case management tools
Service description:
Track and register all incoming incidents and questions in a Case Management Tool, Access Rights Management Tool and Functional Mailbox.
Resolve service requests by setting up required user ids, granting access rights to systems, applications, revoking access rights, deleting ids or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other user authorization administrators and other support personnel to meet Global KPI requirements.
Other duties as assigned by management
Interpersonal Competences:
Good analytical thinking
Good communication
Teamwork
Language Competences:
English – minimum B2 level
French – minimum B2 level (additional advantage, not absolutely required)
Estimated Service Volume: 40 hrs/week
Salary: 3500 - 5500 PLN BRUTTO (depending on experience)
Jesli jest Pan/i zainteresowany/a powyzsza rola prosze o przeslanie Pana/i CV w JEZYKU ANGIELSKIM oraz PODANIE TERMINU Pana/i DOSTEPNOSCI na adres
mariola@blackapple-solutions.co.uk
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