Oferta pracy w firmie
, Kraków
Help Desk Analyst French/German/Italian/Danish/Dutch/Norwegian/Spanish/Portuguese
Witam serdecznie!
Nazywam sie Mariola. Reprezentuje firme Blackapple Solutions.
Przedstawiam wymagania do multilingwistycznej roli Help Desk Analyst French/German/Italian/Danish/Dutch/Norwegian/Spanish/Portuguese naszego klienta w Krakowie.
Krakow, Permanent
1. PURPOSE OF THE JOB:
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Route problems to internal I.M. support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
2. PRINCIPAL ACCOUNTABILITIES
• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
3. KNOWLEDGE, SKILLS & EXPERIENCE
• 3-4 yrs of University education post High school (B.Sc. or Diploma)
• 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
• 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows XP, Windows 2000, Windows 98
• Servers: Windows 2000, Windows 2003
• Remote desktop connectivity applications,
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
• Internet browsers (e.g. Explorer, Netscape, Firefox),
Position Description - Help Desk Analyst
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications
4. DIMENSIONS
• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
• Ability to learn new information quickly and the willingness to do so at all times.
• Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
5. COMPETENCIES
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
6. KEY BUSINESS CHALLENGES
• Meet or exceed current client and team SLA
• Keep up-to-date on new technologies and end customer technologies
• Keep customer satisfaction high
• Reduce user downtime
• Seek solutions to chronic problems
Salary/languages:
• 3500 – 4000 PLN brutto French L1
• 4000 – 5000 PLN brutto French L2
• 3500 – 4000 PLN brutto German L1
• 4000 – 5000 PLN brutto German L2
• 5000 – 6000 PLN brutto Dutch L1
• 5000 – 8000 PLN brutto Danish L1
• 3500 – 4000 PLN brutto Italian L1
• 3500 – 4000 PLN brutto Spanish with Portuguese L1
• 5000 – 8000 PLN brutto Norwegian L1
• 3500 – 4200 PLN brutto French + Italian L1
• 3500 – 4200 PLN brutto French + Spanish L1
Jesli Pana/i umiejetnosci lacza powyzsze wymagania do roli, o przeslanie swojego CV na adres mariola@blackapple-solutions.co.uk
Nazywam sie Mariola. Reprezentuje firme Blackapple Solutions.
Przedstawiam wymagania do multilingwistycznej roli Help Desk Analyst French/German/Italian/Danish/Dutch/Norwegian/Spanish/Portuguese naszego klienta w Krakowie.
Krakow, Permanent
1. PURPOSE OF THE JOB:
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Route problems to internal I.M. support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
2. PRINCIPAL ACCOUNTABILITIES
• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
3. KNOWLEDGE, SKILLS & EXPERIENCE
• 3-4 yrs of University education post High school (B.Sc. or Diploma)
• 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
• 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows XP, Windows 2000, Windows 98
• Servers: Windows 2000, Windows 2003
• Remote desktop connectivity applications,
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
• Internet browsers (e.g. Explorer, Netscape, Firefox),
Position Description - Help Desk Analyst
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications
4. DIMENSIONS
• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
• Ability to learn new information quickly and the willingness to do so at all times.
• Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
5. COMPETENCIES
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
6. KEY BUSINESS CHALLENGES
• Meet or exceed current client and team SLA
• Keep up-to-date on new technologies and end customer technologies
• Keep customer satisfaction high
• Reduce user downtime
• Seek solutions to chronic problems
Salary/languages:
• 3500 – 4000 PLN brutto French L1
• 4000 – 5000 PLN brutto French L2
• 3500 – 4000 PLN brutto German L1
• 4000 – 5000 PLN brutto German L2
• 5000 – 6000 PLN brutto Dutch L1
• 5000 – 8000 PLN brutto Danish L1
• 3500 – 4000 PLN brutto Italian L1
• 3500 – 4000 PLN brutto Spanish with Portuguese L1
• 5000 – 8000 PLN brutto Norwegian L1
• 3500 – 4200 PLN brutto French + Italian L1
• 3500 – 4200 PLN brutto French + Spanish L1
Jesli Pana/i umiejetnosci lacza powyzsze wymagania do roli, o przeslanie swojego CV na adres mariola@blackapple-solutions.co.uk
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