Oferta pracy w firmie
, Wrocław
Help Desk Front Junior French Speaker
Witam!
Nazywam sie Mariola.
Reprezentuje firme Blackapple Solutions (BSL).
Przedstawiam wymagania naszego klienta do roli Help Desk Front Junior French Speaker we Wroclawiu.
Jesli ponizsze wymagania lacza Pana/i umiejetnosci oraz doswiadczenie, prosze o przeslanie swojego CV w jezyku ANGIELSKIM na mariola@blackapple-solutions.co.uk
Technical Competences:
• Microsoft environment knowledge
• Understanding of networking principals
• Analytical ability to troubleshoot complex incidents
Service description:
• Answer phone calls from end users and resolve incidents.
• Register and track all incoming incidents and questions in a Case Management Tool.
• Close in-call or escalate cases where necessary and follow up on open cases.
• Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
• Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
• Other duties as assigned by management.
• Interpersonal Competences
• Excellent Customer service skills.
• Excellent written and oral communication skills in required languages.
• Strong interpersonal skills.
• Desire to learn and be part of a team.
Language Competences:
• French – minimum B2 level.
• English – minimum B2 level
Salary 3500 - 4000 PLN BRUTTO/month
Nazywam sie Mariola.
Reprezentuje firme Blackapple Solutions (BSL).
Przedstawiam wymagania naszego klienta do roli Help Desk Front Junior French Speaker we Wroclawiu.
Jesli ponizsze wymagania lacza Pana/i umiejetnosci oraz doswiadczenie, prosze o przeslanie swojego CV w jezyku ANGIELSKIM na mariola@blackapple-solutions.co.uk
Technical Competences:
• Microsoft environment knowledge
• Understanding of networking principals
• Analytical ability to troubleshoot complex incidents
Service description:
• Answer phone calls from end users and resolve incidents.
• Register and track all incoming incidents and questions in a Case Management Tool.
• Close in-call or escalate cases where necessary and follow up on open cases.
• Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
• Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
• Other duties as assigned by management.
• Interpersonal Competences
• Excellent Customer service skills.
• Excellent written and oral communication skills in required languages.
• Strong interpersonal skills.
• Desire to learn and be part of a team.
Language Competences:
• French – minimum B2 level.
• English – minimum B2 level
Salary 3500 - 4000 PLN BRUTTO/month
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