Oferta pracy w firmie
, Wrocław
Help Desk Front English Speaker
Witam!
Nazywam sie Mariola. Reprezentuje firme Blackapple Solutions (BSL).
Ponizej przedstawiam wymagania naszego klienta do roli Help Desk Front English Speaker we Wroclawiu.
Jesli ponizsze wymagania, lacza Pana/i umiejetnosci oraz doswiadczenie, prosze o przeslanie swojego CV w JEZYKU ANGIELSKIM na adres
mariola@blackapple-solutions.co.uk.
6 miesiecy- 1 rok staly kontrakt
Assignment Nam End User Support
Assignment Description:
Office Phone Support – remote support of office end users (Windows, MsOffice, Outlook, Passwords, Virtual Collaboration Tools, Print, other COTS applicators)
User Authorization Support
Technical Competences:
Microsoft environment knowledge
Understanding of networking principals
Analytical ability to troubleshoot complex incidents
Service description:
Answer phone calls from end users and resolve incidents.
Register and track all incoming incidents and questions in a Case Management Tool.
Close in-call or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
Other duties as assigned by management
Interpersonal Competences:
Excellent Customer service skills.
Excellent written and oral communication skills in required languages.
Strong interpersonal skills.
Desire to learn and be part of a team.
Language Competences:
English – minimum B2 level.
Knowledge of French language appreciated
Salary: 4000 PLN brutto/month
Nazywam sie Mariola. Reprezentuje firme Blackapple Solutions (BSL).
Ponizej przedstawiam wymagania naszego klienta do roli Help Desk Front English Speaker we Wroclawiu.
Jesli ponizsze wymagania, lacza Pana/i umiejetnosci oraz doswiadczenie, prosze o przeslanie swojego CV w JEZYKU ANGIELSKIM na adres
mariola@blackapple-solutions.co.uk.
6 miesiecy- 1 rok staly kontrakt
Assignment Nam End User Support
Assignment Description:
Office Phone Support – remote support of office end users (Windows, MsOffice, Outlook, Passwords, Virtual Collaboration Tools, Print, other COTS applicators)
User Authorization Support
Technical Competences:
Microsoft environment knowledge
Understanding of networking principals
Analytical ability to troubleshoot complex incidents
Service description:
Answer phone calls from end users and resolve incidents.
Register and track all incoming incidents and questions in a Case Management Tool.
Close in-call or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
Other duties as assigned by management
Interpersonal Competences:
Excellent Customer service skills.
Excellent written and oral communication skills in required languages.
Strong interpersonal skills.
Desire to learn and be part of a team.
Language Competences:
English – minimum B2 level.
Knowledge of French language appreciated
Salary: 4000 PLN brutto/month
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