Oferta pracy w firmie
, Wrocław
User Authorisation Support FRENCH Speaker
Witam!
Nazywam sie Mariola. Reprezentuje firme Blackapple Solutions (BSL).
Ponizej przedstawiam wymagania naszego klienta do roli User Authorisation Support French Speaker we Wroclawiu.
Jesli ponizsze wymagania lacza Pana/i umiejetnosci oraz doswiadczenie, prosze o przeslanie swojego CV w jezyku ANGIELSKIM na mariola@blackapple-solutions.co.uk
Job description: UAS (User Authorization Support)
Language: French with English
Microsoft environment knowledge
Understanding of networking principals
Analytical ability to troubleshoot complex incidents
Answer phone calls from end users and resolve incidents.
Register and track all incoming incidents and questions in a Case Management Tool.
Close in-call or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
Other duties as assigned by management.
Excellent Customer service skills.
Excellent written and oral communication skills in required languages.
Strong interpersonal skills.
Desire to learn and be part of a team.
Salary: 4000 - 5000 PLN brutto/month
Nazywam sie Mariola. Reprezentuje firme Blackapple Solutions (BSL).
Ponizej przedstawiam wymagania naszego klienta do roli User Authorisation Support French Speaker we Wroclawiu.
Jesli ponizsze wymagania lacza Pana/i umiejetnosci oraz doswiadczenie, prosze o przeslanie swojego CV w jezyku ANGIELSKIM na mariola@blackapple-solutions.co.uk
Job description: UAS (User Authorization Support)
Language: French with English
Microsoft environment knowledge
Understanding of networking principals
Analytical ability to troubleshoot complex incidents
Answer phone calls from end users and resolve incidents.
Register and track all incoming incidents and questions in a Case Management Tool.
Close in-call or escalate cases where necessary and follow up on open cases.
Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.
Work with the other Helpdesk Front technicians and other support personnel to meet Global KPI requirements.
Other duties as assigned by management.
Excellent Customer service skills.
Excellent written and oral communication skills in required languages.
Strong interpersonal skills.
Desire to learn and be part of a team.
Salary: 4000 - 5000 PLN brutto/month
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