Head of Operations Management Center

For out Client – a global mobile interaction service provider we are looking for an enthusiastic Head of Operations Management Center

• A professional, international and exciting environment.
• Comprehensive training.
• Excellent career development opportunities.
• Formidable team spirit.
• Flexible work schedule.

• A competitive salary.

• Universtiy degree with IT-focus.
• Longstanding relevant working experiences (telecommunication business preferred).

• Experiences in 1st and 2nd line support in international business environment and first
experiences in leading support-teams.
• Managing ticketing systems, services KPI’s and information database.
• Experiences with sequences, processes and procedures in technical support and maintenance (related to TITIL service operation).
• Secure an effective interface function between the technical and sales unites of the company.
• Proactive problem prevention and –solving with an professional escalation management.
• Experiences in handling the technical complain management.
• Extensive Linux, SQL and IT-infrastructure knowledge.
• Technical knowledge within (mobile) telecommunication networks with SSL and IPVPN’s is an asset.
• Very good communication skills in handling with customers.
• Preparing and elaborating technical trainings.
• Preparing technical ducumantations.

• High level customer orientation.

If you are interested in working in an environment where ownership, pragmatism, teamwork and open mindedness are amongst our core values, then we welcome you to explore the opportunities, send us your CV