Oferta pracy w firmie
, Gliwice
IT Supervisor (Infrastructure Operations & Services)
nr ref.: 2944/IS/IL
język obcy: angielski
The IOS supervisor leads a group of people and delivers quality, timely solution components and/or services. Roles include team management, solution components or services delivery, methodology and tools, mainly internal communication and limited budget responsibility.
Responsibilities:
- organize the work of a group based on responsibility matrix – monitor, analyze and report activities (regularly and timely) – report periodically to IT management about progress & issues – measure delivered products and services according service level agreement – ensure quality of group output documents to internal/external partners – plan and assign resources based on priorities, objectives and capabilities – prepare, propose and execute approved training plan – maintain adequate/equal contact with all team members (local and remote); favor remote staff in time/communication allocation – manage periodic staff meetings and progress reviews – make sure committed deliveries are executed in time and with quality – deliver in time, in budget and with quality according assigned responsibility – investigate and promote applicable technologies within defined domain – contribute in defining and describing methodologies, tools, standards within and for adjacent organization groups – encourage and control use of selected tools & standards – maintain technical relationship with vendors – spend and control within approved limits – assist group manager in preparing and reporting spending – lead and manage team across different geographical regions – negotiate SLAs with Customers and monitor the effectiveness of the services delivered – define the processes, procedures or all interaction with IOS Service Group – represent service group when decisions are made about process changes – monitor the effectiveness of IOS Service Group processes and make recommendations for improvement – coordinate cross-functional and cross-departamental projects as they arise – provide relationship management of IT vendors and outsource partners – prioritize service improvements requests and identify gaps for future functionality
Requirements:
* university degree in computer science or similar * 5+ years of experience in managing personal computing, servers and networks support teams * proven ability to motivate and lead people * ability to direct efforts of others in remote locations in different time zones * proven skills in: conflict management, written communication, verbal communication, presentations, financial calculations, developing quality and comprehensive business cases, delegation, coaching & development, performance objective setting/reviewing, human resource planning, MS Office/MS Project, decision making, control and follow-up, organizing and planning * must be a team player.Please send your CV in English to 2944@praca.testhr.pl. Please include this statement: “I hereby agree for using the personal data included in my job application as required by the recruitment process (according to the Polish law of August 29, 1997 on the protection of personal data Dz. Ust. Nr 133 item 833)”
