Oferta pracy w firmie
, Katowice
Customer Service Advisor (Swedish language)
nr ref.: CSA/SW/LJ/10
branża: wszystkie branże
język obcy: szwedzki / angielski
region: śląskie
miejsce pracy: Katowice
Opis stanowiska: – Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
- Proactive flagging incidents where no knowledge solution was found;
- Meeting or exceeding the level of Service when responding to all incoming incidents.
Wymagania:
* Fluent Swedish in speaking and writing * Good command of English * Excellent verbal and written communication skills * Professional telephone manner * Basic experience in Windows NT/2000/XP, MS Office, MS based applications * Basic technical support experience an advantage but not necessary * Flexible, well-motivated team player, ability to work under pressure * Professional experience is not required; we offer intensive trainings that enable you to fill the position expectations!Oferujemy:
* We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.If you meet the above requirements and would be interested in that position, please submit your CV in English on the following address:
recruitmentITO.pl@capgemini.com
Or apply online: www.pl.capgemini.com
We protect your privacy. We kindly inform you that we contact only chosen candidates.
Photo and date of birth do not have to be included in the application.
The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a – 183e
In your application please include the following statement:
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883).
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