Junior Service Desk Agent with English

Lokalizacja: Bielany Wrocławskie

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Szczegóły oferty:

Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.


For our Global Service Desk Team we are seeking the following:


Junior Service Desk Agent with English


LOCATION: Bielany Wrocławskie


Your tasks:

– Opening, monitoring and updating incidents in our ticketing system

– Collaboration with our engineers (supporting & troubleshooting)

– Data validation, analysis and reporting

– Monitoring the correct timelines (SLA) and ticket flow

– On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

– Maintaining positive relations with our customers


Our requirements:

– Very good English skills (in speaking & writing)

– MS Office knowledge (especially Excel and Outlook)

– Very good analytical skills

– Proactive and flexibility to take over new tasks

– Openness to gain new knowledge and skills

– Willingness to work on shifts (6-14; 14-22; 22-6 in 24/7 system)


 Would be an asset:

– Technical background

– Knowledge of the IT industry


Your benefits:

– A secure job with an exponentially growing global player

– Interesting projects on your own initiative with diversified challenges

– Great team spirit and great work climate in a pleasant team

– Open and direct communication

– Great opportunities for personal and professional development

– Buddy programme with experienced employees to ease entrance

– Language training

– A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw



Would you like to join our team? Please send your CV in English.


Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”




Dodano dnia: 14-07-2018

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