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IT Supporter

Lokalizacja: Gdańsk

Ogłoszenie Agencja Pracy

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Szczegóły oferty:

Opis obrazka

IT Supporter

Job profile:

You will be part of a team that supports Hempel IT users from our IT Service Desk based in Gdansk. IT Service Management in Hempel is based on ITIL processes and the IT Service Desk supporter job matches the Service Desk agent role in ITIL.

 

Hempel IT is a dynamic globally oriented organisation with around 120 employees serving 5500 users in 140 locations globally. The IT setup is founded on a global infrastructure covering all users and a series of mainly global and a few local applications.

 

Hempel IT is cooperating with consultants and partners (outsourcer), hence the ability to communicate clearly and focus on getting things done is vital.

Key responsibilities:

As part of the IT Service Desk team you will be co responsible for:

  • Monitoring and handling incoming incidents via phone or service management system
  • Understanding the real issue trough clear communicating – verbally and in writing
  • Solving incidents in all IT areas especially PC and network issues
  • Documenting solutions and work-around to incidents
  • Escalating incidents to partners and IT colleagues
  • Working closely with local on-site contractors
  • Continued service improvement activities concerning IT services in general
  • Information about planned changes or upgrades of our IT services
  • Coordination with IT colleagues located in 20+ countries around the globe
  • Coordination with Hempel IT suppliers and partners

 

Qualifications and skills:

  • You have hold an IT technical education and good overall IT knowledge
  • Capability of understanding business problems
  • You are able to transform requirements into IT solutions
  • You are fluent in English – verbal as well as writing (other European languages skills is an advantage)
  • You have a leadership qualities like collaboration and delegation
  • You are a team player – you can stand up for and assist your colleagues when needed
  • Ability to communicate clearly about technical matters with non-technical users

 

What we offer:

In Hempel we offer a variety of global career possibilities and many cross functional and cross cultural working relationships. We strive to create the right conditions for personal and professional development.

 

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button.




Dodano dnia: 14-07-2018

Reklama:

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