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Finnish Customer Service Advisor (remote work)

Lokalizacja: remote work

Ogłoszenie Bezpośrednie

Szczegóły oferty:

About us
Capgemini is one of leading global companies offering consulting, IT technologies.

The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.

Candidate's profile
Before you start our induction training we will check if you have:
- Fluent Finnish
- Good knowledge of English
- Pro client attitude and communication skills
- Basic experience in Windows 7 and MS Office
- Customer service experience (is an asset but is not necessary)
- Team player attributes, problem solving attitude and efficient task management skills
- Willingness and readiness to relocate to Poland (work from Poland territory only)
- Ability and readiness to travel occasionally to one of our offices located in Kraków, Katowice and Opole
- Technical capability to perform work outside the office. i.e. broadband Internet access

Job description
After an induction training you will be able to:
- Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
- Analyze and resolve most common enquiries using step-by-step solutions provided to you
- Deliver high quality standard service to customers
- Cooperate with IT specialists team to deal with more complex issues

What we offer
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Relocation packages to facilitate relocation
- Integration events and joint celebrations
- Possibility to work from home
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling

Dodano dnia: 04-01-2019


Capgemini Polska

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