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Service Desk IT Support

Lokalizacja: Warszawa

Ogłoszenie Agencja Pracy

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Szczegóły oferty:

Service Desk IT Support

Challenges

  • Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
  • Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.
  • Informing and supporting end users in the event of IT system unavailability.
  • Communicating planned outages and service windows to end user community.
  • Account administration and password management of many IT systems in use.
  • Development and maintenance of support documentation (Knowledge Base).
  • Ensuring high level of customer support and their satisfaction. 

Join us if you

  • have some experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
  • have very good English skills – written and spoken,
  • have general IT understanding and will to expand this knowledge,
  • look for challenges and skills development,
  • are a team player with an open-minded personality and a positive attitude,
  • would like to work in a friendly atmosphere and create it with us.

Our offer

  • Employment contract
  • Private medical care
  • Sport card
  • Business English classes
  • Work-life balance
  • Comprehensive Onboarding Program
  • Internal training and development programs
  • Sport groups
  • Bonding events
  • Fruits in the office
  • Occasional gifts two times per year





Dodano dnia: 03-03-2019

Reklama:

DSV International Shared Services

Zobacz wszystkie oferty DSV International Shared Services 

Reklama

Już teraz każdy ma możliwość stworzenia własnego życiorysu w kilka chwil.

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