Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.
Informing and supporting end users in the event of IT system unavailability.
Communicating planned outages and service windows to end user community.
Account administration and password management of many IT systems in use.
Development and maintenance of support documentation (Knowledge Base).
Ensuring high level of customer support and their satisfaction.
Join us if you
have some experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
have very good English skills – written and spoken,
have general IT understanding and will to expand this knowledge,
look for challenges and skills development,
are a team player with an open-minded personality and a positive attitude,
would like to work in a friendly atmosphere and create it with us.