Junior Helpdesk Engineer

Lokalizacja: Warszawa

Ogłoszenie Agencja Pracy

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Szczegóły oferty:

 

Junior Helpdesk Engineer

Working Area:

This role will involve some elements of third line support to both our customers and in-house staff. The successful candidate will gain experience of a wide variety of up-to-date technologies whilst working to structured deployment processes at some of the world’s leading data center facilities and large blue-chip organizations. This is a technical position where applicants must show initiative and be able to problem-solve in an unsupervised environment.

Responsibilities:

  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
  • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
  • Other related duties assigned as needed.

General Knowledge, Skills & Abilities

  • Prior banking or finance related experiences a plus; personal banking experience preferred.
  • Documents client information and recurring technical issues to support product quality programs and product development.
  • Knowledge of FIS products and services.
  • Strong analytical skills.
  • Knowledge in programming, business analysis or implementation of software products.
  • Organizational and time management skills required.
  • Self-starter with proven ability to work independently.
  • Extremely comfortable working with computers and a variety of applications.
  • Excellent oral and written communications skills.
  • Strong problem solving skills.

We Offer:

  • Competitive salary.
  • Private medical care.
  • Life insurance.
  • Fresh fruits and cookies every week.
  • Benefit Multisport.
  • Brand new office space.
  • Chill and game room.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button.




Dodano dnia: 12-06-2019

Reklama:

FIS Technology Services

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