IT Support Technician
Excis is a global IT Service Provider based in the UK and has local entities in 40 countries around the world (www.excis.com)
Currently we are looking for a IT Support Technician Blonie, Poland.
Below is the job details:
· To provide technical support; answering seither onsite or via phone or email.
· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
· To take ownership of user problems and be proactive when dealing with user issues.
· To log all calls on the call logging system and maintain full documentation.
· Respond to enquiries from clients and help them resolve any hardware or software problems.
· Maintain a log of any software or hardware problems detected.
· Support users in the use of Computer equipment by providing necessary training and advice.
· To escalate more complex service issues to the relevant IT personnel.
· Troubleshooting & Problem Solving of Workstation related problems.
· Maintaining Asset Register of all IT equipment in IS Workshop and Department.
· Managing and maintaining Workstations 7/8/10.
· Implementing workstations 7/8/10.
· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint.
· Installation and Support of Network & Local Printers.
· Installation of Desktop IP Phones.
· Required to work long hours from time to time.
· Basic MS Active Sync & Blackberry knowledge.
· Setups of iPad, iPhone and Android devices.
· Ability to do remote support (Tools will be provided).
· 2+ years of experience as IT Support.
· Bachelor’s degree in IT or equivalent (preferred).
· Very good communication skills in English (written and spoken).
· Confident and can manage challenging situations working under pressure.
· Target driven and proven successful experience at multi-tasking.
· Employment contract
· Possibility to work in a multinational company
· Full time opportunity
· Polish and English (Required)
We are waiting for your resume.
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