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IT Service Desk with French

Lokalizacja: Katowice

Ogłoszenie Bezpośrednie

Szczegóły oferty:

At Cyclad, we work with the best international technology companies to increase their potential in providing modern solutions that shape the world of the future.
We are currently expanding our team in Katowice, which is responsible for comprehensive cooperation and support for large French companies. We want you to become part of this exciting initiative.
We are looking for people for whom the use of French on a daily basis is a passion, they want to improve their language skills and polish their communication skills. This is a great opportunity to work in an international organization and gain valuable experience.

Project information:

•Industry: IT
•Project type: Desk job
•Location: Katowice, center
•Work schedule: business hours/ 8-hour-shifts 24/7
•French and English language required – (B1-C2)
•Type of contract: 3-month fixed-term contract; a permanent employment contract later on
•Salary: 4000 – 4500 PLN gross
•Availability: ASAP

Project scope:

•The mission of the Helpdesk Consultant is to provide 1 line user support based on the training and know-how that will be guaranteed by the company. Activities may vary, but they generally consist of:
•Receiving, qualifying and saving users’ requests
•Providing 1st level of support
•Diagnosing hardware and software faults
•Guiding the user through the resolution process or taking control of the remote system
•Escalating incidents to the appropriate support group once unable to resolve.
•Ensuring the reporting of one’s activities
•Email and telephone contact with employees from France
•Supporting business tools of large French companies

Nice to have:

•Experience in the field of customer service
•Basic computer knowledge: MS Office, Linux, Windows
•Excellent command of the French language
•Knowledge of the English language will be an asset
•Good sense of communication

Further information:
•Note that you do not need to speak Polish
•You will evolve in a Francophone environment
•You would be hired on the basis of a Polish employment contract

Competence requirements:
•Fluent French (B2 +)
•Upper-Intermediate English B1 - B2
•Basic computer skills
•Excellent communication and interpersonal skills
•Focus on cooperation
•Openness to new challenges
•Availability to work full-time

We offer:
•Employment contract
•Attractive social benefits (sports, books, private health insurance, and medical care)
•Multisport card
•Free French and English language classes so that you could develop your language skills
•Opportunity for career development and individual development
•Work in a young and dynamic team in an international environment - a chance to have daily contact with a foreign language
•A well-equipped relaxation room - so you can rest during your break at work
•No dress code - the question of clothes at work is your choice
•Internal and external training program
•Many social events
•Package covering the costs associated with relocation.

Dodano dnia: 11-12-2019



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