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IT Service Desk with French

Lokalizacja: Katowice

Ogłoszenie Bezpośrednie

Szczegóły oferty:

At Cyclad, we work with the best international technology companies to increase their potential in providing modern solutions that shape the world of the future. We are currently expanding our team in Katowice, which is responsible for comprehensive cooperation and IT systems support for large French companies. We want you to become part of this exciting initiative.
We are looking for people for whom the use of French on a daily basis is a passion, they want to improve their language skills and start a long-term developing career in the booming IT sector. The mission of the IT Service Desk Consultant is to provide 1 line user support based on the training and know-how that will be guaranteed by the company during your induction period. This is a great opportunity to work in an international organization and gain valuable experience.

Project information:

• Industry: IT
• Project type: IT Administration and System Support, Level 1+
• Location: Katowice, center
• Work schedule: business hours
• French min. B2 and English min B1 required
• Type of contract: standard permanent employment for an indefinite time
• Salary: 4500 PLN gross base
• Start Date: when available

Core Responsibilities:

• Providing 1st level of IT support to internal employees
• Diagnosing hardware and software faults
• Receiving, qualifying and saving users’ requests
• Guiding the user through the resolution process or taking control of the remote system
• Escalating incidents to the appropriate support groups once unable to resolve.
• Providing regular activity reports to Managers

Competence requirements:

• Good working knowledge of French (B2) and English (B1)
• Basic computer skills (MS Office, Windows, hardware)
• Excellent problem-solving skills and friendly communication
• Focus on team cooperation and supportive atmosphere
• Openness to new challenges
• Availability to work full-time
• Note that you do NOT need to speak Polish

We offer:

• Permanent employment contract
• Attractive social benefits (sports, books, private health insurance, and medical care)
• Free French, English and Polish language classes so that you can develop your language skills
• Opportunity for career development and individual development in the IT sector
• Work in a young and dynamic team in an international environment
• Fully-equipped relaxation room - so you can rest during your break at work
• No dress code - the question of clothes at work is your choice
• The internal and external training program
• Many social events
• Package covering the costs associated with relocation

Dodano dnia: 07-01-2020



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