Our client is looking for an experienced Support Engineer with a strong passion for support and attention to detail to join their team in Malaga and manage the support field of the group’s companies that are located in different countries. Working within the Support team, the successful candidate will be someone who has experience in application support field, has exceptional problem-solving skills, is highly organized and with a positive mindset
What You Will Do?
Research, learn and work with the newest tools!
Apply technical guidance in the incident management process;
Day to day participation in the support function and provide direct customer support;
Review and resolve escalations if a support team member is unable to resolve a customer’s question or complaint.
Explore and evaluate new processes, techniques, and tools.
Contribute to and deliver improvements that support the continuous improvement of processes and controls within the team, adopting ITIL best practices where possible.
Provide self-help and user guidelines for the customers to reduce basic support requests.
Help to train new hires.
The service will be delivered from Málaga office providing cover at a number of sites.
Be on a pager duty rotation with the team members to respond to availability incidents.
What Will You Bring?
BS or MS degree in Computer Science or a related technical field.
Exposure to a wide range of open source technologies and best software practices.
Sound Jira and Confluence knowledge to manage support tickets and documentation.
Profound organizational skills.
Slightly paranoid view about security and privacy.
A pragmatic attitude and approach to solving problems and deliver solutions.
Proactive, go for attitude and unlimited creativity.
Experience as a Team Lead.
High level of English.
What You Will be Offered?
Challenging and fulfilling work at an innovative, global company that uses cutting-edge tech.
Global work experience in an agile environment.
Competitive salary and relocation packages.
Amazing office in Malaga city center.
Team building events, learning labs and extravagant corporate events.
Office perks including gaming consoles, books, a kitchen full of coffee, fruit and even ice-cream.
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