IT Technical Support - Desktop Analyst
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.
Who are we looking for?
Before you start our induction training we will check if you:
are well motivated team player with ability to work under pressure and in changing environment
are able to work with minimum supervision and perform under pressure to tight deadlines
are able to work effectively and flexibly in a small team
have well structured multi-tasking skill
have attention to details
have proactive and ‘can do’ attitude
Good English language skills (B2)
Excellent knowledge of Windows 7 and Windows 10
Good knowledge of MS Office 365
Basic knowledge of and experience in troubleshooting networking issues
Basic knowledge of Active Directory
Basic knowledge of Microsoft Server systems
Experience in customer care
Basic ITIL knowledge
Willing to work in shifts during regular office opening hours
Willing to work outside office opening hours by occasion
Willing to travel to other office locations
Nice to have:
At least BSc degree in ITC or similar
IT Hardware knowledge
Apple Mac OS knowledge is a plus
What will you do?
1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams
Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
REMEDY (ITSM) call registration or other ticket registration system
H/W break fix and maintenance
Paperwork for asset & finance management
PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
PC and PC supply provisioning
Who will you be working with?
We are divided into six cities, but despite that we are working as a one team, supporting each other in daily activities, in friendly and partnership-based atmosphere. Within this team you will have an opportunity to support local IT infrastructure and cooperate with other support teams across the world.
What we offer?
Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development in expert or leader competencies
Broad training offer with possible co-funding
Access to MIT Sloan Management Review Polska knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events: conferences, meetings, communities
Education First platform for learning English online
Bonuses, including those for new employees recommendation
Additional life insurance
Access to MyAudiobooks - Entertainment and personal growth in audio version
Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
Disability inclusion, assistive technologies, reasonable accommodations
Private medical care for you and your family
Bicycle parking and carpooling options
Free coffee, water, milk and wide range of teas
Anti-smog plants in offices
Application link: https://jobs.capgemini.com/pl-gb/job/Katowice-IT-Technical-Support-Desktop-Analyst-SL/571566201/?locale=en_US
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