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IT Engineer

Lokalizacja: Poznań

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Szczegóły oferty:

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, dynamic global IT company, we are looking for:

IT Engineer


Job Summary
The Associate Windows Engineer is a technical specialist working as part of the Hosting Compute Windows team. The role will be working a 40-hour week on a shift pattern which may include weekdays andor weekends.
The team provides world-class support to an enterprise-level client base responsible for incident resolution, processing of change requests, and contributions to problem management for all Microsoft platform cases. The candidate will ideally be an IT Graduate and be qualified to an MSCA/MCSE/MCITP level or possess a similar proven track record of experience.

Main accountabilities
· Resolving third level support cases; 90% of which will be resolved without escalation.
· Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
· Ensuring the Client and ticket is up to date at all times on incident progress.
· Maintain, troubleshoot and coordinate replacement of faulty hardware.
· Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.
· Escalation of critical issues/outages to Hosting Compute Management as per procedures.
· Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
· Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.
· Update Operations team on any projects being worked on.
· Creation of weekly reports published to the line manager.
· To provide comprehensive handovers to global peers at the end of the shift.
· Attend Daily Operations and Change Review Meetings as required.
· Log cases to 3rd party vendors requesting assistance on unresolved issues.
· Compliance – working with the CTL Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching.

Qualifications
· Working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012, 2016).
· Working knowledge of VMware and virtual environments.
· Working Knowledge of one or more of the following: Active Directory, DNS, Microsoft SQL, IIS, Netbackup, McAfee.
· Working knowledge of Microsoft Clusters.
· Working knowledge of Server monitoring.
· Possess analytical troubleshooting skills combined with excellent written and verbal communication skills.
· Be organized and be able to work under pressure.
· Be motivated and possess a ‘can do’ attitude.
· Proactive and energetic nature.
· To live within commutable distance of primary office location.
Position Requirements
· Working knowledge of Server monitoring.
· Possess analytical troubleshooting skills combined with excellent written and verbal communication skills.
· Be organized and be able to work under pressure.
· Be motivated and possess a ‘can do’ attitude.
· Proactive and energetic nature.
· To live within commutable distance of primary office location.
· Operations Centre processes and procedures are adhered to at all times.
· Escalations are performed within the SLA timescales.
· Good communications with customers provided throughout incident lifecycle.
· Engineering and Senior Management are kept abreast of appropriate escalations.
· Customer satisfaction surveys produce positive responses.
· Peer level KPI’s are within normal levels.
Education
· Bachelors or Equivalent.
· Associates or Equivalent in Information Systems or Computer Science.

Dodano dnia: 16-04-2020

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