SACM Senior Service Management Consultant
Recruitment process for this position and onboarding trainings are conducted online
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.
Who are we looking for?
Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
Time management skills to meet agreed targets
Strong verbal and writing skills in order to effectively communicate information to clients and internal team members
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM) or ServiceNow
Expert in IT Asset Management Lifecycle processes (including hardware and software)
Expert in Configuration Management processes
Experienced in the technologies that support SACM; Asset and CMDBs, auto-discovery tooling
software asset management and software license management
Experience in using configuration management databases, understanding of data model and CMDB architecture
Understanding of how business processes are supported by technology
Strong experience with interpreting data models, designing reports and writing SQL queries against databases
Experienced in the use of KPIs to track trends and identify problems before they occur
Good understanding of Service Asset Financials
Preferred Qualification – certification
ITIL certified; (foundation level) is a must, Intermediate/ Expert Level desirable
ServiceNow ITOM certification path (desirable)
Prince 2 foundation (desirable)
What will you do?
General accountabilities of the role
Provide service management expertise including training, mentoring & staff augmentation
Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
Service Management Implementations
Build and transition Service Management and Service Integration solutions
Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
Translate customer’s business requirements into IT delivery, including IT principles
Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon,
Assist with ensuring that any related Service Integration for services by multiple service towers and providers has been completed,
Provide ‘Early Life Support’ - delivering Service Management and Service Integration services for a period of time after ‘Go-live’ and handing over support to the future delivery teams
Who will you be working with?
Service Management Consulting is a team of well-trained professionals who engage in business analysis and consulting with great enthusiasm and passion. Our broadly skilled people allow Capgemini to deliver challenging projects across Europe, Asia and Americas.
We deliver ITSM implementations using Service Now platform, IT process remediations, non-IT related Service Now implementations as well as digital transformation projects using organizational change management and agile methodologies. We believe in learning through experience and delivering on time and above client expectations.
What we offer?
Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development in expert or leader competencies
Broad training offer with possible co-funding
Access to MIT Sloan Management Review Polska knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events: conferences, meetings, communities
Education First platform for learning English online
Bonuses, including those for new employees recommendation
Additional life insurance
Access to MyAudiobooks - Entertainment and personal growth in audio version
Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
Disability inclusion, assistive technologies, reasonable accommodations
Stay Well helpline to support the emotional and mental aspects of well-being
Private medical care for you and your family
Bicycle parking and carpooling options
Free coffee, water, milk and wide range of teas
Anti-smog plants in offices
Application link: https://jobs.capgemini.com/pl-gb/job/Katowice-SACM-Senior-Service-Management-Consultant-SL/571483001/?locale=en_US
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