Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.
Who are we looking for?
Delivery background as Operations manager, Service Delivery manager, Delivery lead or similar
Acts with determination and commitment to deliver results
Passionate people developer and profit shaper
Easily work with complex business and operational requirements
Problem solving and collaborative mindset
French working proficiency is nice to have
What will you do?
Operations Lead makes the service a reality. Manages a team delivering day-to-day services including contractual deliverables and achievement of all service quality targets & SLA’s. Manages cost of delivered services, including identification and execution of all cost efficiency plans. IS customer facing, being responsible for fulfilling contract obligations. Manages actions that can improve the revenue (contract management, generation of reports to facilitate invoicing, propose add-on services to SDM to maximize team use, automations or changes in the delivery models).
Objectives of the role:
Delivery to contractual deliverables and achievement of all service quality targets, SLA’s & operational parameters
Deliver services within the budgeted pyramid and team size. Identify & execute opportunities to improve operational cost of team
Ensure operational governance (Conduct daily standup meetings to ensure operations parameters are well in control)
Perform quality & operational escalation reviews and take necessary actions
Escalate issues beyond control or abilities of team for timely & quality resolutions
Implement automations and other initiatives in the run operations
Delivery of day-to-day run services for the technology area assigned
Manages the team responsible for service delivery
What we offer?
Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development in expert or leader competencies
Broad training offer with possible co-funding
Access to MIT Sloan Management Review Polska knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events: conferences, meetings, communities
Education First platform for learning English online
Bonuses, including those for new employees recommendation
Additional life insurance
Access to MyAudiobooks – Entertainment and personal growth in audio version
Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
Disability inclusion, assistive technologies, reasonable accommodations
Private medical care for you and your family
Bicycle parking and carpooling options
Free coffee, water, milk and wide range of teas
Anti-smog plants in offices
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