Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We offer:

Trainings from the first day of work
Various options of development
Being part of a multicultural team
Possibility to use foreign languages on a daily basis
Teamworking and supportive atmosphere in our teams
Contract of employment (umowa o pracę)
Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme)

Your responsibilities:

Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
Guide customers according to solution trees and knowledge base to solve incidents and service requests
Using remote tools to analyze and resolve tickets
Provide detailed information on all performed activities to the next appropriate level specialists according to the process
To update the call management system accurately and efficiently with call details, actions taken and resolution


Qualifications:

Very good command of Danish
Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
PC literacy, especially the usage of Microsoft Office package
Willingness to work in shifts, based on customer requirements
Knowledge of customer service principles and practices


Preferred qualifications:

Experience in a similar position would be an asset
English language skills - nice to have